Refund and Returns Policy

Please read the following carefully, then send us a refund request on whatsapp.

Requests for Refund must be clear and acceptable:

  1. Before you buy, be sure to request a trial account. We have set up a trial account so that you can test it, and if you are not satisfied, do not buy a long-term service.
  2. If your internet speed is slow, you will not be able to see and use our IPTV1 services and then request a refund.
  3. The big IPTV1 team is always ready to respond 24 hours a day, seven days a week, and if you can’t set up the IPTV1 service on the devices you have for any reason, it won’t include refunds. Please see and learn the necessary tutorials on setting up IPTV.
  4. If you made a mistake in choosing the service and completed the payment, you can contact us to be fixed Payment error: this means that you want to buy a 3-month service but have mistakenly chosen and paid for a year or less.
  5. If your account expires 7 days later, the refund request will not be accepted.
  6. If you end the trial period and decide to make an order then the service doesnt want to work for any given reason you are not eligible for a refund